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2017 Cadillac XT5 Problems and Most Reported Complaints!

2017 Cadillac XT5 Problems and Most Reported Complaints!

According to customers' reviews on NHTSA, the 2017 Cadillac XT5 problems are related to Braking system, electrical system, transmission, and others.     

Auto Repairs Are EXPENSIVE


Since it was released in 2017, the Cadillac XT5 model year attracted tons of customers due to the long list of amazing features, the advanced powertrain, the fresh design, and the long list of high technology features. 

While customers were extremely excited about testing the 2017 Cadillac XT5, they immediately discovered some major mechanical problems in this vehicle that got them very disappointed.

The National Highway Traffic Safety Administration indicated that the 2017 Cadillac XT5 vehicle was plagued with many problems that have to do with the electrical system, the braking system, and the powertrain.

If you're a current owner of the 2017 Cadillac XT5, it is worth going through this article to familiarize yourself with what to expect in terms of mechanical problems about this vehicle. This way, you can determine one it's worth fixing this car or selling it instead.

On the other hand, if you are shopping for a used 2017 Cadillac XT5, you also need to know what to expect when you drive this vehicle and when to expect major mechanical problems. This way, you have a good goal in the back of your head about what to inspect for when test driving your 2017 Cadillac XT5.

Our team conducted an in-depth review of all reported complaints about the 2017 Cadillac XT5 problems. We summarized them in this article and provided you with the expected mileage when the problem might occur, along with the expected repair options and repair costs. We will also analyze and indicates any reported service bulletins or recalls. 

2017 Cadillac XT5 Overview 

If you're looking for a good luxury midsize SUV, the 2017 Cadillac XT5 should be one of your options. The vehicle was featured in many online platforms and received a ranking of 11 in the 2017 luxury midsize SUVs category with a score of 7.6 out of 10, according to cars.usnews.com.

The vehicle was featured for the great cabin material, the amazing rear seating, and the affordable price, among other vehicles in the same class. 

According to automotive experts, the initial price for the 2017 Cadillac XT5 ranges from $32,200 and $49,800 depending on their trim, condition, mileage, features, etc. Imagine how good is this price as compared to the minimum price of the BMW X5 and the audio Q7 that might come with the lowest price of $50,000. 

Many people thought that because the 2017 Cadillac XT5 comes at an affordable price, it might not have the top design to attract them. However, the vehicle was equipped with the top first-rate material in the interior and the back seats. It also provides good power that is suitable for most driving situations. 

The 2017 Cadillac XT5 is equipped with a 3.6-liter V6 engine, and this engine is associated with 8-speed automatic transmission. The vehicle achieves between 18 and 19 miles per gallon on city roads and 26 to 27 miles per gallon on highways with this combination. 

The vehicle seats up to five passengers and achieves about 310 horsepower. You can choose between the four-wheel drive and the all-wheel-drive drivetrain option. 

2017 Cadillac XT5 problems 

When you invest in an expensive vehicle like the 2017 Cadillac XT5, you will be very excited to give this vehicle a try and enjoy the top-ranked luxury interior!

However, immediately after customers try the vehicle for a couple of years, they discovered major problems that have to do with important components in the vehicle, affecting the safety of the drivers and the surrounding people.

According to automotive experts, “But, unfortunately, it also has some reliability issues. According to the National Highway Traffic Safety Administration website, the main trouble areas for the XT5 include the powertrain, electrical system, and brakes.”

  • 2017 Cadillac XT5 transmission problems: Strange behavior when upshifting and downshifting 

 

When you buy a luxury vehicle like the 2017 Cadillac XT5, you never think of any major problems that have to do with the transmission.

Unfortunately, transmission problems occur at the early stages of the 2017 Cadillac XT5 lifetime. Several customers indicated that they had to deal with the 2017 Cadillac XT5 transmission's weird behavior at about 1800 miles only. The transmission failed at that exact mileage!

General Motors, the catalog's parent company, conducted every call to collect all vehicles that suffered from transmission problems in the 2017 model year. 

In the Hall, General Motors indicated that: “Certain 2017-2018 model year vehicles equipped with an 8-speed transmission (RPO MRC) that were service programmed with incorrect transmission control module, (TCM) software. Vehicles programmed with this software may, under certain downhill driving conditions, remain stuck in gear or shift up later than expected, after RPMs (Revolutions Per Minute) are already high. This condition can only be cleared by an ignition key cycle (turning the vehicle off and then back on again) or shifting the vehicle into and out of Neutral. Dealers are to reprogram the TCM.”

Customer complaints #1

Purchased my new XT5 in Feb 2017, currently 8,300 miles. After starting my vehicle and shifting into reverse, the transmission makes a loud bang and lurches backward. The first time it occur in may 2017 it caught me off guard and the vehicle moved backwards about 3 feet. Since then, this has occurred about 12 times and have the vehicle to the dealer for service, no issues found or repeated. Returned the vehicle again 8/28/17 for service for the same reason.”

Customer complaints #2

“While driving 30MPH on city street engine made loud roaring noise and dramatically slowed itself down to almost a stop as if i slammed on brakes. I had vehicle(1715 mileage) towed to dealership. They kept it 2 days and told me nothing was wrong. I picked up car and while driving home the engine made loud noise and dramatically slowed down once again. The next day i took my car to another dealership hoping they could repair vehicle. They kept car for 14 days and told me they could not duplicate concern and did not repair. So i picked up car hoping it would not happen again. It did happen 3 more times. One incident happened while driving through intersection on city street engine made loud roaring noise and abruptly slowed itself down to almost a stop. But in this instance when i stepped on accelerator to drive forward to get out of intersection the car would not move,it froze . Luckily i did not get hit in the back. I waited, turned car off, and then turned it on. I was able to drive home. I took car back to dealership on 7/19/17 explaining the car was unsafe since these problems are erratic and i could get hit in the back when the vehicle slows down to a stop in the middle of traffic. They kept car for 9 days called and told me they could not find problem so they wanted their loaner back. I was afraid to drive car back home so the dealer delivered car to my house and took back loaner on 7/28/17. It has been in my garage since then since i fear for my safety and my family and will not drive car fearing i’ll get hit while driving if the vehicle malfunctions again. I never get a warning of any sort before it happens. After it happens and i turn the car off and on again the vehicle seems perfect. But i never know when it will break again since it is erratic. It is definitely a safety hazard.”

  • 2017 Cadillac XT5 Electrical system problems: failed radio and navigation system 

Most modern vehicles are now equipped with a long list of cool electrical systems to make the drive more fun and easier.

However, the 2017 Cadillac XT5 electrical system was equipped with many mechanical problems. In some scenarios, customers complained about not having the radio or navigation system working properly. In other scenarios, customers complained about the climate control not working, and the 360 degrees cameras do not work properly continuously.

Although electrical system problems are not very expensive to get repaired, they can cause some safety issues, especially those associated with the backup camera that could leave the driver blind without seeing what's going on in the back. 

Customer complaints #1 

“My 2017 XT5 completely shutdown on my on Saturday, 10/7. I was at a stop light & when i pressed the accelerator, the instrument cluster had a number of lights come on & the vehicle was very hard to accelerate. I had to pull over immediately & then the car shut down. It was completely dead: the hazard lights did not work (very scary) & Onstar and the SOS button would not connect. After about 5-10 minutes, Onstar was connected & i was told not to drive the vehicle due to engine & transmission codes. The vehicle was towed the dealer by roadside. On Monday, the dealer provided me with a loaner while the diagnosed the vehicle. On 10/11, when i went to pick-up the vehicle, i was told the issue was a ‘logic lock,’ the car was driven for 4 miles & considered fixed. I refused the car as we need to know the root cause. The dealer still has my car and has not contacted Cadillac yet. I am still waiting to hear from them and also have a case opened with Cadillac customer care, but they are less than helpful. The poor customer service is one issue, but the greater issue is the safety of my car and the fact that it completely died on me and the dealer thinks clearing some codes will resolve it. Please help. God forbid this happens to me or someone else again. It is completely unsafe.”

Customer complaints #2

“The “cue” system has malfunctioned. I have no navigation or radio and am unable to see how the controls are set for climate control. Also, the 360 degree cameras fail intermittently including the backup camera leaving me blind when parking or backing up. I have taken this vehicle to the dealership five times and Cadillac has now declared my vehicle a “lemon” and is repurchasing it. Interestingly, I’ve been driving to Cadillac dealerships throughout central Florida and have noticed a high number of XT5’s with their dashboards completely disassembled in their service area. One service tech admitted he’s also seen this issue in other XT5’s. This sounds like it could be a pattern and Cadillac is denying to me that there is a problem.”

  • 2017 Cadillac XT5 brake system problems: Brake master cylinder failure! 

Your vehicle's braking system consists of many components, and one of the most components in this system is the master cylinder. If the metal cylinder fails, your vehicle's hydraulic system will not work properly, and you might not be able to stop the vehicle in cases of emergencies.

Several customers indicated having problems with a completely failed brake master cylinder in their 2017 Cadillac XT5, and losing the brakes when driving was very stressful for tons of customers. When taking the vehicle to dealerships, the technicians indicated that the problem might be a common issue with the 2017 Cadillac XT5 because the back parts were eroded.

Although the automaker did not release any recall for focusing on this specific issue, another recall has to do with brake system leaks, which we will discuss in detail in the following sections. 

Customer complaints #1 

“Loss of brakes. Brake pedal went to floor and car would not stop. Brake fluid light went on. Towed to dealer, found master cylinder leaking into power brake booster. Both parts replaced and problem solved thus far. Dealer stated must be common problem because parts were backordered. Milage on car is 8,585 at time of brake failure. Vehicle was moving at time of brake failure, my wife was getting ready to get on expressway. No sign of brake fluid loss was visible.”

Customer complaints #2

“Brakes failed. Coming to a stop sign on CR 13, brake pedal went to the floor. Brakes did not slow or stop the car at all. Pumped the brakes 3 or 4 times, no braking. Went thru stop sign hitting another vehicle. Air bags did not deploy. Automatic braking system did not activate. Estimates i was 50 yards from the stop sign when i first applied the brakes, speed between 20-30 mph.”

Are there any recalls on the 2017 Cadillac XT5? 

Although there were many reported complaints about the 2017 Cadillac XT5 transmission, electrical system, and other important features, there weren't any recalls addressing them.

Luckily, the automaker recalled several vehicles because of a brake system, which is considered one of the most important safety features in any vehicle.

On December 12 to 2016, the automaker decided to equal 1844 vehicles from the Cadillac XT5 and the GMC Acadia from the 2017 model year due to a braking system problem.

The automaker indicated that the brake caliper piston might not be sealed properly, and the fluid might leak, which reduces overall vehicle performance. All affected vehicles were asked to visit the nearest dealership to get the problem resolved free of charge. In general, the problem will be resolved by inspecting and replacing the brake calipers if necessary. 

Is the 2017 Cadillac XT5 reliable? 

The 2017 Cadillac XT5 is considered relatively OK when it comes to reliability ranking. It received our loyalty rank of three out of five according to the JD Power dependability study.

While reliability ranking is an important feature to focus on when shopping for a used 2017 Cadillac XT5, you also need to keep in mind some other important aspects that have to do with the safety and the reported complaints about it.

For example, it's important to focus on the crash tests' rating scores that were performed for this vehicle. The insurance Institute for Hwy safety provided the 2017 Cadillac XT5 a good rating in all crash tests that they performed. It was also awarded the top safety pick designation 

Also, the vehicle received a good rating in the crash tests performed by the National Highway Traffic Safety Administration. All models received an overall rate of five out of five stars. 

Lastly, it is important to listen to real customers and see their experience with any mechanical problems in the 2017 Cadillac XT5. We already discussed many of these complaints, but we still recommend that you go through any important organs to larger platforms like carcomplaints.com, edmunds.com, repairpal.com, and others. 

Before making a final decision about purchasing a 2017 Cadillac XT5, ensure to do a thorough pre-purchase inspection or test drive. Keep an ear and eye ready and aware of any abnormal behaviors of the vehicle or weird noises coming from certain components. 

For example, you want to look for symptoms of a bad transmission, symptoms of a bad engine, symptoms of a bad steering system, etc.

This way, you avoid purchasing a 2017 Cadillac XT5 with major mechanical problems. 

Is it worth fixing my 2017 Cadillac XT5?

The 2017 Cadillac XT5 is one of the very expensive vehicles that require a certain level of repair costs which is usually higher than the typical automobile repair prices.

If you're dealing with some problems in your 2017 Cadillac XT5, you need to evaluate the situation and ensure that you are not wasting your money, time, and effort.

You need to sum up all repairs that you're planning to do for this vehicle along with other things you need to take care of, like tire rotations or minor items. Once you have a final number of repair costs, you compare it to your vehicle's overall price and see whether fixing this car will add to its value or will not be very high.

If you notice that repair costs are going to be very high and it will not add much to the overall value of your 2017 Cadillac XT5, it might not be worth fixing this vehicle, and instead, you should find a potential buyer was interested in dealing with these problems.

One might wonder: who accepts a vehicle with mechanical problems? Cash Cars Buyer is one of the fewest companies that guarantee to buy your 2017 Cadillac XT5 even if it has major engine, transmission, or braking system issues. 

Our process and system are very simple and don't take more than a couple of minutes from your time. So we ask you is to provide us more information about your Cadillac condition, receive or instant offered that is usually generated within 30 seconds, except the offer, schedule pick up time and location, get your vehicle removed within one to three days, and receive your cash payment immediately on the spot! 

The bottom line

There is nothing more exciting than purchasing a luxury vehicle like the 2017 Cadillac XT5. However, things get very disappointed if you discovered some of the major problems reported by many other customers.

Unfortunately, the vehicle suffered from some major problems that have to do with the part train, electrical system, and braking system. 

Automotive experts said, “But, unfortunately, it also has some reliability issues. According to the National Highway Traffic Safety Administration website, the main trouble areas for the XT5 include the powertrain, electrical system, and brakes.”

If you are a current owner of the 2017 Cadillac XT5 and are suffering from getting this vehicle to work and investing thousands of dollars fixing problems, you might need to evaluate the situation and see whether it's worth selling this car instead of all this headache.

Cash cars buyer guarantees to buy your 2017 Cadillac XT5 despite its condition. We will pay the top dollars and free towing no matter where you are living around the United States. 

If you would like more details about our process and our company, you can always give us a call at 866-924-4608 or visit our home page click on the free instant online offer.